Where does Dear Green Ship?We ship all over the big wide world!
Tell me about shipping in the UK
Orders placed before 10.30am Monday to Friday are shipped that afternoon. We ship via Royal Mail and our standard shipping service is 2nd class post, so please allow up to 7 working days for delivery of your order. (This may be longer during any national holiday periods and will be affected by Covid-19 and Brexit restrictions.)
We also offer free 2nd class shipping when you spend over £30 within the UK! This is up to a maximum order weight of 900g. Orders over this weight will be charged standard Royal Mail postage rates.
We also have a click + collect option, if you're lucky enough to live close to the roastery in Glasgow. Orders will be available to collect from us the following business day after midday.
Please note that free shipping does not apply to any of our Bundles or Secret Santa offers.
Tell me about shipping to the rest of the world
We dispatch orders around the world via Royal Mail. Please allow up to 25 working days for delivery of your order.
We reserve the right to alter postage fees in accordance with individual destinations. We will always inform the customer of any discrepancies from the original order and await your confirmation to proceed before dispatch. Your understanding is always appreciated. We cannot take responsibility for any of the items once in transit. All items over £100 will be sent recorded delivery. Please request tracking information from us.
Got any questions about your order?
If you have a question about your order please use the contact form on our website or email us. Allow up to 48 hours for a response as we're only in the roastery Monday-Friday. Please do not contact us via Facebook, Twitter or Instagram—email is much easier to keep track of and respond to.
If you have received an item that is damaged, defective or has been received in error please email firstname.lastname@example.org with details of the problem and whether you would like a refund or replacement. We cannot accept responsibility for flavour extraction variables of pre-ground coffee... this is something that only the coffee geeks will understand! We'd rather everyone had a grinder to grind freshly and experience our coffee in its finest state!
We retain proof of postage for all items sent and cannot be held responsible for items sent to addresses provided in error. Please ensure all details are accurate at the time of ordering. In line with distance selling regulations we only refund the cost of returning the items if received in error, or if the item is damaged or defective. Please ensure you keep proof of postage. A refund will be initiated on receipt of your returned items if required.
Gift vouchers and classes*
Gift vouchers are issued with 6 month validity. Class payment is required in advance of any class. Cancellation is only permitted 7 days prior to the commencement of the class in order to give us enough time to resell the place. Please note that no refund will be issued for non-attendance. If you have any other queries regarding Dear Green's returns policy please email email@example.com
Thanks in advance for ordering from us! We love to spread the speciality coffee love!
*Please note that for your safety and that of our team we are not hosting classes whilst there is a risk of Covid-19 transmission within our community.