At Dear Green we roast and post your coffee order as soon as we possibly can to get it to you in it freshest most wonderful state! All other shop items are dispatched immediately upon receipt of order. But at the very latest...
UK - Please allow up to 7 working days for delivery of your order by Royal Mail, this may be longer during the Christmas holiday period.
Rest of World - Please allow up to 25 working days for delivery of your order by Royal Mail.
We ship worldwide and reserve the right to alter postage fees in accordance with individual destinations. We will always inform the customer of any discrepancies from original order and await your confirmation to proceed before dispatch. Your understanding is appreciated.
We cannot take responsibility for the any items once in transit. All items over £100 will be sent recorded delivery. Please request tracking information from us.
If you have a question about your order please use the contact form on our website or email: firstname.lastname@example.org. Allow up to 48 hours for a response. Please do not contact us via Facebook, Twitter or Instagram - email is much easier to keep track of and respond to.
If you have received an item that is damaged, defective or has been received in error please email email@example.com with details of the problem and whether you would like a refund or replacement.
We cannot accept responsibility for flavour extraction variables of pre ground coffee... this is something that only the coffee geeks will understand! We'd rather everyone had a grinder to grind freshly and experience our coffee in its finest state!
We retain proof of postage for all items sent and cannot be held responsible for items sent to addresses provided in error. Please ensure all details are accurate at the time of ordering.
In line with distance selling regulations we only refund the cost of returning the items if received in error, or if the item is damaged or defective. Please ensure you keep proof of postage. A refund will be initiated on receipt of your returned items if required.
If you have any other queries regarding Dear Green's returns policy please email firstname.lastname@example.org
Thanks in advance for ordering from us! We love to spread the speciality coffee love!