We've created a comprehensive FAQ and if there's anything we haven't answered for you, please get in touch.
We ship all over the big wide world!
SHIPPING UPDATE - United States
Due to changes in U.S tariff rules, we have temporarily suspended all shipping to the United States. The situation is under regular review.
Orders placed before 10:30 am Monday to Friday are shipped that afternoon via Royal Mail 48 Tracked (please allow up to 7 working days for delivery).
We offer free Royal Mail 48 Tracked shipping within the UK when you spend over £30!
Yes! We have a Click + Collect option if you live close to our Glasgow roastery or are passing through. Orders are available to collect the following business day after midday (we will email you when it's ready). You can also buy directly from us at the roastery, though items depend on what is available on that day.
We dispatch international orders via Royal Mail. Please allow up to 25 working days for delivery depending on the destination; tracking is available.
SHIPPING UPDATE - EU
As the UK is no longer part of the EU single market, your order may be subject to local import rules, depending on the destination country.
VAT and duty-inclusive pricing: For orders under 150€ (excluding shipping and taxes), all VAT and customs duties are included in the price at checkout. No additional charges on delivery.
Quick Customs Clearance: Orders under 150€ benefit from expedited customs processing, resulting in faster delivery times. Separate Shipping Fees: Shipping fees are calculated separately and are not included in the 150€ limit. Please review shipping costs at checkout.
If there’s a problem with your order, please email hello@deargreencoffee.com with your order number and details of the issue.
We apologise for any inconvenience and thank you for your understanding.
Please email hello@deargreencoffee.com with your order number and details of the issue so we can sort it out for you.
No. Coffee is a perishable product and cannot be returned unless it arrives damaged, defective, or incorrect.
Yes. You can cancel your order and return non-perishable retail items within 14 days of delivery, as long as the item is unused and in a resaleable condition.
Refunds are processed within 14 days of us receiving your return (or proof of return). For full details, please read over our comprehensive Return Policy.
Yes, we offer flexible coffee subscriptions so you can have your favourite beans delivered as often as you need them. Visit our subscription page to choose your preferred frequency.
Yes! We can grind your coffee according to your exact specifications depending on your favourite brew method (Cafetiere, Filter, Aeropress, Stovetop, Espresso, etc.).
Yes! We put the same immense effort into sourcing our decaf as we do any of our single-origin coffees. Our current decaf is sourced from the Huila region of Colombia and undergoes a natural Ethyl Acetate (E.A.) decaffeination process after being quality-graded by cupping.
Yes. Dear Green has been certified by the Organic Food Federation since 2018 and undergoes annual audits. Any organic coffee purchased from us is guaranteed to be farmed, processed, shipped, roasted, and delivered under strict organic guidelines.
While the industry is moving toward vacuum storage containers to prolong coffee life by 1-2 weeks, storing it in the original bag is perfectly fine. Just ensure you reseal the bag tightly to minimize the airspace inside, and store it in a cool, dry place away from direct sunlight.
Yes, we do! We have detailed brew guides for various equipment methods over on our coffee blog.
We exclusively roast Speciality Grade Arabica coffee. Every bean is responsibly sourced, and then roasted in Glasgow.
This is our loyalty program! You can learn more and sign up on our dedicated Rewards page. You earn points by shopping online with us: for every £1 you spend, you receive 1 point.
Once you have accrued points, you can redeem them for a discount voucher to use on your next order. For example, 100 points gets you a £1 discount. The more you spend, the more you save!
Log into your account on our Rewards page and click "Discover the loyalty program". This opens a pop-up window showing your points balance and your available rewards for redemption.
Dear Green does not offer public discount codes via third-party voucher sites. Our best pricing, rewards, and exclusive offers are available directly through our website, our newsletter, and our Dear Green Rewards program.
Gift vouchers are issued with a 12-month validity period. Class payments are required completely in advance.
Cancellations or rescheduling requests must be made at least 7 days before the class commences so we have enough time to resell the place.
Please note that no refunds or rebookings can be issued for non-attendance.
For queries, contact hello@deargreencoffee.com.
An SCA certification is an industry-recognised qualification issued by the Specialty Coffee Association (the world's leading trade association for coffee professionals).
It demonstrates practical competence in coffee production, preparation, and service. Find out more about the Specialty Coffee Association.
If you'd like to join the Dear Green family, please complete the web form on our Wholesale page or drop a line directly to wholesaleteam@deargreencoffee.com.
We supply a wide range of partners, including specialty coffee shops, multi-roaster cafes, restaurants, bars, retail shops, universities, school campuses, corporate offices, sports centres, pop-up events, and food markets.
The right equipment depends entirely on your office layout, team size, and budget. We provide tailored solutions ranging from high-volume filter machines to professional bean-to-cup setups, alongside flexible coffee bean deliveries from 250g upwards. Contact us for a personalised recommendation and quote.
Yes. We are a key partner and distributor for La Marzocco (Linea, Strada, PB models) and Conti machines, alongside industry-leading grinders from Mahlkönig, Ceado, and Compak.
We offer full-service support packages including professional installation, regular maintenance servicing, expert consulting, and flexible third-party finance options to help spread the cost.
Yes, we are highly committed to coffee education. We offer advanced barista training to our wholesale partners and also host public classes at the roastery covering fundamental barista skills, latte art, and official SCA modules.
Yes! We have collaborated with several fantastic local businesses over the years. Our current featured partnership is the Green City Wholefoods organic blend.
It all depends on your office facilities, available space, and budget. Dear Green can supply small quantities of freshly ground coffee for filter machines, or whole bean coffee if you have a grinder or bean-to-cup machine.
We can also supply coffee machines to suit a range of office environments. Please get in touch for a quote or if you'd like recommendations based on your team's size and coffee requirements.
Yes. We are a certified B Corp and are committed to reaching Net Zero emissions by 2030.
We measure and actively reduce our carbon emissions and are also a member of '1% For The Planet', donating 1% of our annual turnover to environmental projects. Read more about our impact.
B Corp-certified companies meet the highest verified global standards of social and environmental performance, public transparency, and legal accountability.
Managed by the non-profit B Lab network, businesses must score a minimum of 80 points on a rigorous assessment and undergo recertification every three years.
Our current B Corp score is an exceptional 117.6.
B Corp looks at the entire business, not just a single bag of coffee. Companies are scored across seven key social, environmental, and governance areas:
While Fairtrade or Organic labels focus specifically on supply chain item auditing and farm-level agricultural production, B Corp is a holistic evaluation of the entire company.
A coffee roaster can buy Fairtrade or Direct Trade beans, but a B Corp certification ensures the roaster's internal company culture, local community footprint, and overall social impact are held to the exact same stringent ethical standards as the supply chain.
The Dear Green website accepts all major credit and debit cards, alongside quick checkout via Shop Pay, Google Pay, and Apple Pay.
Our roastery is located at 101 Brook Street, Glasgow. We are open from 8:00 am to 4:30 pm, Monday to Friday. To guarantee we have your exact favourite coffee ready, we highly recommend ordering online for a quick collection bypass, but you are always welcome to pop in for a fresh top-up bag if you run out!